Effective Date: September 9, 2025

Dubai Deluxe (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you contact us via WhatsApp or other communication channels, and when we process your data using third-party services.

1. Information We Collect

When you contact us through WhatsApp or other channels, we may collect the following types of personal information:

• Contact information: name, phone number, email address.

• Messages: any text, images, or multimedia messages you send to us.

• Booking preferences: hotel preferences, dates, and special requests.

• Usage data: interactions with our emails or automated replies.

We may also collect technical data through third-party tools used for automating responses and CRM purposes, including:

• IP address

• Device information

• Interaction logs with our automated systems

2. How We Use Your Information

We use the collected information for the following purposes:

1. Responding to inquiries: via WhatsApp, email, or other channels.

2. Booking assistance: helping you find and book hotels in Dubai through our affiliate partnerships.

3. Communication: sending promotional emails or messages regarding offers, updates, and services.

4. Automation and CRM management: using tools such as Bigin CRM, Make.com, and AI systems like ChatGPT to streamline communication and improve service quality.

5. Data analysis: understanding customer preferences to improve our services.

By sending messages on WhatsApp, you consent to the use of your data for these purposes.

3. Third-Party Services

We may use third-party services to help us manage data and communications, including:

• Bigin CRM – to store and manage contact and booking information.

• Make.com – to automate workflows and responses.

• ChatGPT – to generate responses and assist in communication.

• Email service providers – to send newsletters, updates, or promotions.

These third parties may have access to your information but are obligated to use it only for providing services to us.

4. Data Sharing

We do not sell your personal information. We may share your information with:

• Hotel partners for booking and reservation purposes.

• Third-party service providers as described above, only to the extent necessary to provide services.

• Legal authorities, if required by law or to protect our rights.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

6. Security of Your Data

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access your personal data

• Correct or update inaccurate information

• Request deletion of your personal data

• Object to processing for direct marketing

• Withdraw consent at any time

To exercise any of these rights, please contact us at: dubaideluxe777@gmail.com

8. WhatsApp Communication

By messaging us on WhatsApp, you acknowledge and agree that:

• Your messages and information may be stored and processed for the purposes described in this Privacy Policy.

• Automated tools (CRM, AI, workflow automation) may be used to respond to your queries.

• We may use your contact information to follow up via email or WhatsApp regarding bookings and offers.

9. Cookies and Tracking

If you visit our website, we may use cookies or similar technologies to enhance your experience, track website usage, and improve our services.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate when changes were last made. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests regarding your data, please contact us at:

Dubai Deluxe
Email: dubaideluxe777@gmail.com